Communication is about sharing ideas, expertise and knowledge. How we share that information, has an impact on how well it is received. At our January Business Club, at home with Sally Bocquet in Surrey, we had the opportunity to learn from Paul Gilmore’s skills and discover new tools and techniques drawn from the performing arts participants to increase our confidence and communication effectiveness.

Here are some of the tips and techniques we found helpful from Paul’s presentation:

1. Make sure that you are totally present and not thinking about other things.

2. Focus less on what you are saying and more on the person or people you are talking to. What do they need from you? Empathy is essential.

3. Energy and a liveliness that shows your positivity will keep your audience interested and convinced in you. True interaction is a two way thing, with a positive flow of energy between both parties.

4.  The content of your communication is of course important, but the recipient is more effected by how you say it than what is said. The Albert Mehrabian studies show that only 7% of our communication is verbal. 55% comes from our body language and 38% from our tone of voice.

5. A good communicator “0wns their space” rather than just rents it. They are grounded by a firm stance pushing their body weight forward slightly, standing tall, with open body language.

Paul Gilmore, Communicating With Confidence at The DecorCafe Business Club

6. Keep your hands level with your middle. This is quite literally level with your guts and is known as the plane of truth. Holding your hands at this level reinforces the feeling that you are open and know what you are talking about, leading to a sense of confidence.

7. Remeber the six p’s that effect your Tone of Voice

  1. Pace
  2. Pitch
  3. Pronunciation
  4. Projection/Power
  5. Pause
  6. Posture

All of these are controlled by the breath. The best thing to do is to hum to help you to speak at the front of your mouth and breath from deep in your tummy and not from the top of your chest. If you talk from higher in your chest you will speak too fast and may even start to blush as you run out of breath. So consciously lower your breath when you are presenting.

8. Know your audience. Tailor your presentation to their needs.

9. Amy Cuddy is the second most ever watched individual on Ted Talks. Her research into communication shows that how you hold your body can not only change how your audience perceives you but how you perceive yourself. “Fake it until you make it and become it” Watch Here

10. Always pause after you make a point to allow people’s thoughts to catch up with you. Stop and make eye contact to be sure that each point you make lands with your audience. Allow 2-3 seconds of eye contact with each person so that you make a connection before you move on. If you have a larheaudience just focus on one person in each quarter of the audience. It is all about creating connections with your audience.

If you have any questions please do not hesitate to get in contact with Paul, via his website below.

Contact: Paul Gilmore at Activation Business Theatre

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