Terms and Conditions

We are a collaborative community. When you shop from our shop or work with our experts you are engaging with them directly. It is important that check their terms & conditions before purchase because these are the terms & conditions that apply to you.

Acceptance of our terms & conditions

We have set out our terms & conditions for using The Decorcafe website, events and services below. We may update them from time to time so please do check them regularly, and if you do not agree please do not use our services. If you continue you are deemed to have accepted our tems.

1. About us

The Decorcafe website is owned and run by The Decor Cafe LTD. We are a public limited company registered in England and Wales. Our company number is 07238416 and our registered address is 24 Campion Road, Putney, SW15 6NW. Our VAT number is 281735880.

2. Using our website

It is important to us to give you the best possible service we can. We have created a website that provides you with ideas and useful information and helps you to find the people and products you need to create your home and home business. The information and contacts supplied are accurate to the best of our knowledge but it is your responsibility to check prior to engaging in any action or making a purchase.

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide without notice. We will not be liable if for any reason any of the services are unavailable.

We take your privacy very seriously. Please read our privacy policy and be sure that you are happy with it. If you are given a password it is your responsibility to keep this safe. We will not ask you for your password at any time. It is also your responsibility to ensure that all information (including your name and address) you upload to our website is correct and accurate. Please ensure that you check all information before making a purchase.

3. Attending our events

We run inspiring and helpful events which we invite you to attend. Tickets are sold via our events calendar linked to the Eventbrite ticketing service, which displays information about each event, the fees and refund policy. Please read these carefully before booking as these are the terms that apply to each event.

Our events are run in partnership with specialist experts. Occasionally we may have to substitute speakers or make last minute changes to the programme. We endeavour to ensure that all information they supply is accurate but we cannot be held liable for any fault or omission on their part or that of any other third party involved in our events. There may be rare occasions when an event has to be cancelled, in which case we will refund the cost of the ticket but cannot be held liable for any losses that may arise.

Please take care of your personal possessions at events, as we cannot be held liable for any loss that may arise as a result of the acts or omissions of others.

We reserve the right to take photographs and videos at our events. By participating in an event you consent to the taking of photographs and videos and the subsequent use of the resulting images and footage. If you do not wish to be photographed please email us at home@thedecorcafe.com in advance to let us know.

We also publicise carefully selected third party events on our events calendar, which we are not involved in organising but which we think you may like to attend. If you make a booking and attend such events please be aware that you are engaging with the third parties directly and should check their terms & conditions as we are in no way responsible for these events.

4. Becoming a member

Level 1: Everyone welcome. We welcome you to our website to sign up to our newsletter, read our blogs, find exceptional experts, shop original products and book inspiring & helpful events.

Level 2: The Decorcafe Club. Membership of The Decorcafe Club is by monthly subscription and includes being a part of our collaborative community, enjoying ongoing support to create your home or home business, exclusive events, such as our home tours and business club, that only our Club members and their guests can attend, savings on home products, workshops and other events. We reserve the right to terminate membership at any time.

5. Becoming an expert

Our experts are all known to us personally and becoming an expert is by invitation only. We are careful with our recommendations but it is important that you check our experts terms and conditions before working with them to ensure their suitability as they are all independent businesses and their terms and conditions apply.

6. Shopping from our shop

Our shop is a marketplace of independent local vendors offering a carefully curated collection of products of a quality and aesthetic we think that you will like.

When you decide to make a purchase from our shop the resulting legal contract is between you and that vendor and you are bound by the vendor’s terms and conditions, so please review them carefully before making a purchase.

Whilst we endeavour to ensure that every product is of the highest standard we cannot give any undertaking that the items or services purchased will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the vendor.

Please note that at no time do we possess any items offered for sale by vendors through the website.

7. How contracts are formed between you and vendors

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the vendors terms and conditions of contract and the applicable details they display on the product page.

No order shall be deemed to be accepted by the vendor until we (acting as the commercial agent of the vendor) issue an email acknowledgement of order. The contract between you and a vendor will relate only to those goods and/or services notified in the email acknowledgement of order.

8. Payment methods

Purchases for goods and/or services you make with our sellers may only be paid for using the payment methods we make available on our website. In accepting or otherwise processing your payments related to the purchase of items from sellers, we act in the capacity as the commercial agent of the seller.

9. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

10. Delivery arrangements

Your shopping basket on the website displays the goods you have chosen, the vendor who provides them and details of postage and packaging. The delivery costs for each vendor vary according to the delivery methods they offer.

11. Import regulations and duty

If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12. Returns

If you wish to discuss or organise a return, exchange or refund of any item purchased through the website please contact the vendor directly. Any returns or refunds shall be made by the seller in accordance with the returns & refunds policy in their terms & conditions.

13. Force majeure

Where we or a vendor are prevented from or delayed in carrying out obligations due to circumstances beyond our or the vendor’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the vendor’s performance of its obligations shall be postponed for the period of time that the circumstances continue.

14. Feedback and complaints

We value your feedback and welcome all comments. We endeavour to ensure that you are satisfied with every aspect of our service. If however you have an issue or concern please contact us immediately and we will do our best to resolve it to your satisfaction.

Thank you for taking the time to read our terms & conditions. If you have any questions please contact Us.

Debbie & Emma

 

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